Refund policy

At BeeCalm, your satisfaction is our priority. If you’re not fully happy with your purchase, we offer a clear and simple return process — applicable only to non-promotional items.

1. Return Window & Eligibility

  • You have 30 days from the date you receive your order to request a return.

  • To qualify, your item must:

    • Be in the same condition you received it (unworn, unused, unwashed).

    • Have all tags attached.

    • Be in its original packaging.

    • Include the receipt or proof of purchase.

  • ⚠️ Please note: Items purchased during sales, promotions, or with discount codes are not eligible for return.

👉 To start a return, please email us at: support@beecalm.store

⚠️ Items sent back without first requesting a return will not be accepted.
🌍 If you are returning from outside the United States, shipping may take longer than expected.

2. Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

3. Non-Returnable Items

We do not accept returns for:

  • Perishable goods

  • Custom or personalized products

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Sale items, promotional products, or gift cards

If you are unsure whether your item is eligible, please contact us before requesting a return.

4. Exchanges

The fastest way to get what you need is to return your eligible item. Once your return is accepted, you can place a new order for the replacement item.

5. European Union Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 3 days, for any reason and without justification.

  • Items must still meet the same return conditions: unused, with tags, in original packaging, and with proof of purchase.

6. Refunds

  • Once your return is received and inspected, we’ll notify you of approval or rejection.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@beecalm.store.

✨ Thank you for shopping with BeeCalm — we’re here to make your experience as smooth and enjoyable as possible.